FAQ
Questions, answered
Tap a question to see the answer.
Do I need to be on hormones to use it?
No. Start with how you feel, Heidi's meals, and her workouts. If your provider starts you on something later, it fits right in.
I don't know what's going on with my body. Is MyLane for me?
Yes. That's exactly where to start. Check in on how you feel, follow Heidi's meals and workouts for this season, and let the days add up. When you see your provider, you bring the whole picture instead of “I just don't feel like myself.”
Is it a diet?
No. There's no challenge to pass and nothing to fail. Heidi's meals and workouts are a plan for the body you have now, and if you miss a day, you pick up where you left off.
Is MyLane medical advice?
No. MyLane doesn't diagnose or treat anything, and it never recommends a dose. It keeps a clear record of how you feel, what you eat, how you move, and what your labs say, plus anything your provider has you on, so the two of you have something real to work from.
Is my data private?
Your record belongs to you. How we handle data is spelled out in the privacy policy, which is the authoritative answer to this question. In short: we do not sell your personal information, and we do not use your health data for advertising. You can lock the app with Face ID or your passcode, and delete your account from inside the app.
Which phones does it run on?
MyLane runs on iPhone and Android, with your full record also on the web, where labs and long histories are easier to read on a bigger screen. Get the app.
What is hAIdi?
hAIdi is the assistant built into MyLane. You can talk or type: log a rough night, add a meal by describing it, ask what a lab marker has done, or get a summary. It works with your record. It doesn't give medical advice and never suggests what to take.
How do my labs get in?
Upload a lab report, photo or PDF, and MyLane reads the markers for you. Each one is explained in plain English and charted over time against its reference range, and anything outside the range is flagged as something worth bringing up with your provider.
Something else on your mind? Email support@mylanebyheidi.com.